Why is screening required?
Identification of passengers potentially infected with coronavirus is an important measure to curb the spread of the disease across the globe. Since airports are the gateway to a country, it is required to conduct screenings at the airport to identify any passenger suffering from the symptoms of coronavirus. These include showing signs of cough, high fever and shortness of breath.
Who has to undergo the screening?
During the lockdown, screenings are being conducted for the crew of cargo and charter flights. Additionally, passengers evacuating to their home countries via Mumbai airport are being screened before they enter the terminal.
How do you identify if a passenger is displaying symptoms of the common flu or COVID-19?
The symptoms of COVID-19 are pretty similar to that of the common flu – cold, cough and fever. However, there are a few warning signs that could mean that the passenger might be infected with coronavirus and are transferred to a pre-designated hospital for further testing. These signs include having a fever and cough which is complicated by breathing trouble and also having a history of travel to COVID-affected countries or coming in contact with someone with this history, 14 days prior to landing at the airport.
How effective is a thermal scanner in detecting people infected with coronavirus?
Thermal scanners are only a preliminary testing device to identify passengers displaying symptoms of the coronavirus like a high fever. It cannot detect people who are infected but not yet sick with fever; the symptoms only become obvious within 2-14 days of having been infected. Hence passengers are encouraged to self-declare their full travel history and follow the guidance of the health authorities.
What happens if a passenger is suspected as having symptoms of the virus?
Passengers displaying symptoms of coronavirus are instantly separated from the others and transferred to a pre-designated hospital for further testing. The airport has dedicated and fully equipped ambulances and employees on standby for this eventuality.
How often is the airport sanitized?
The airport ensures regular sanitization of all areas, with special emphasis on passenger touch points, multiple times a day. Similarly, the airport also fumigates its premises at frequent intervals as a measure to curb the spread of the virus.
Where can I find sanitizers at the airport?
Sanitizers are strategically placed at every touch point of the passenger’s movement through the terminal. The airport also encourages the use of water and soap for thorough hand-washing as per the guidelines of the APHO, GOI; step-by-step instructions on the hand-washing process are placed for the easy reference of passengers as well.
What can passengers do to stay safe during the journey?
Passengers are encouraged to follow the guidelines highlighted by the World Health Organization (WHO) and the Ministry of Health and Family Welfare (MOFHW); these include coughing or sneezing into a tissue or a flexed elbow rather than your hands, refraining from touching your face after touching public use surfaces, regularly sanitizing hands amongst others. It is also recommended that passengers ensure that they wear face masks and gloves and carry hand sanitizers with them for the full length of their journey.
Is there any medical outlet available at the airport?
Apollo Pharmacy at the airport is operational round the clock to meet last minute requirements related to medicines, masks etc. However, it is recommended that passengers purchase the required Personal Protective Equipment (PPEs) before entering the airport.
When does the airport resume operations?
As per the latest directive from the government, all commercial international and domestic flight operations are suspended until 23:59 Hrs IST on May 31, 2020. This directive however, does not apply to cargo operations and flights specifically approved by the Directorate General of Civil Aviation (DGCA). As a result, the airport is still operational to facilitate cargo operations, medical charter flights and evacuation flights for foreigners stranded in India.
When are the domestic flights expected to resume?
The circular issued by Ministry of Civil Aviation on 14th April 2020 stated that all domestic flights operations are suspended until 23:59 hours IST on 31st May 2020.
When are the International flights expected to resume?
The circular issued by Ministry of Civil Aviation on 14th April 2020 stated that all international flights operations are suspended until 23:59 hours IST on 31st May 2020.
Are charter flights arriving in India?
As per the government order, charter flights are restricted entry into India unless approved by the DGCA. So far the aviation authority has approved the operation of charter flights for medical purposes including the transportation of paramedics and medical equipment.
Why are some international flights still operating during the lockdown?
As per the latest directive from the government, all commercial international flight operations are suspended until 23:59 hrs on 31st May 2020. However, DGCA has approved the operation of certain flights evacuating stranded foreigners back to their home countries.
Once operations resume, what can arriving travelers expect at CSMIA?
The airport is currently undertaking several measures to ensure health and safety of its passengers and employees. The airport will continue and enhance best practices that were being observed during the suspension of commercial international flights including screening of passengers and crew by the Airport Health Organization (APHO), sanitization and fumigation amongst others.
Passengers can also expect to see floor markers placed at all checkpoints with regular queuing for maintaining social distancing at high passenger interfaces
Once operations resume, what can departing travelers expect at CSMIA?
The airport is currently undertaking several measures to ensure health and safety of its passengers and employees. All areas of the terminal especially the washrooms and passenger touch points are sanitized thoroughly and frequently.
Passengers can expect to see social distancing markers placed at all checkpoints right from the entrance to the terminal, check-in counters and kiosks, security and outlets amongst others. Relevant signage with alert messages and precautions have also been placed at the airport to guide passengers on the procedures and to reiterate the need for practicing safety measures.
How can I avail wheelchair services at the airport?
Wheelchair services are solely the responsibility of the carrier you are flying with. Passengers are recommended to pre-arrange the wheelchair service. The Airport has identified a designated entry point for wheelchair users. Airlines have been mandated to strictly adhere to sanitation of wheelchairs after every single use.
What is to be done in case the airline cannot extend wheelchair service?
Certain exemptions can be made if the airline is unable to extend the wheelchair service to passengers with special needs, injuries or senior citizens. In these cases, passengers are requested to contact the airport authorities 24 hours prior to their departure at firstname.lastname@example.org with flight details and contact number for assistance.
I have paid for tickets on dates that now fall under the lockdown period. How do I cancel/reschedule or get a refund?
Passengers are requested to get in touch with the respective airlines for clarifications.